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Security
We take every precaution to ensure that your credit card information is secure. We use SSL (Secure Sockets Layer), the industry standard security protocol. All of your ordering and personal information is encrypted using secure servers for maximum protection.
Placing Orders
You may place your order via our web site or call with your order. Contact us Monday through Friday, 10:00 a.m. - 4 p.m. EST at 001♀-514♀-362♀-7341. During busy periods it may be necessary to leave a message. Your call will be returned promptly. Orders placed via the phone can not be tracked online and will not be a part of your online order history.
Sales Tax
Dogbedworks.com is required to collect sales tax in Massachusetts at 5%.
Invoice
Your order confirmation includes your invoice. Please keep this for your records. In the event that you may have misplaced it, please contact us at 001♀-514♀-362♀-7341.
Your Account Information
Your Dogbedworks.com account information can be updated whenever you make a purchase. Account information contains necessary account information to speed you through checkout.
Availability & Back Orders
All items are shipped direct from the manufacturer. This provides you with a large product selection that is nearly always in stock. Items may be out of stock periodically at the manufacturer. We will email you promptly if your item is out of stock.
Return & Exchange Policy
We understand that there are occasions where a return or exchange may be necessary. Please measure and choose wisely when ordering to avoid the extra return charges. Custom orders are not returnable.
We can only accept returns and exchanges of unused items. Returns and exchanges are accepted within 2 weeks of receipt and require a return authorization number.
Only items in new and unused conditon will be refunded (less shipping and a 15% re-stocking fee). Damaged or used items will be assessed addtional charges. Exchanges are not subject to a re-stocking fee.
Please contact us before returning an item for shipping instructions and a Return Authorization Number. We cannot insure a refund without this.
Damage by Your Pet
We're sorry, but we cannot be responsible for items that have been ruined by destructive dogs or puppies. Our products are very durable, but are not indestructible. Please choose carefully depending on the age and behavior of your pet.
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